Shipping policy

Last Updated: October 24, 2026

Thank you for shopping with The Hobby Pilot! We are a Canada-based collectible store located in Richmond Hill, Ontario.

We strive to provide safe, reliable, and affordable shipping for all your model kits, action figures, and collectibles.

1. Order Processing

In-stock orders are generally processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be longer during holidays, major product releases, or promotional events.
Pre-order items will be shipped once the products arrive and all outstanding payments have been completed.

Please note that processing time does not include shipping transit time.

2. Shipping Rates — Canada

We offer flat-rate shipping across Canada.

Destination	Shipping Rate
Ontario	$15 CAD
Other Canadian Provinces	$18 CAD
Orders over $350 CAD	FREE Shipping

Free Shipping: Orders with an eligible merchandise subtotal over $350 CAD (before tax and shipping) qualify for free standard shipping within Canada.

For oversized, overweight, or unusually large orders, additional shipping charges may apply. We will contact you before shipping if any extra payment is required.

3. Greater Toronto Area (GTA) Shipping Promotion

We offer special discounted shipping rates for eligible GTA customers.

ORDER SUBTOTAL	SHIPPING FEE	DISCOUNT CODE
Under $250 CAD	$10 CAD	GTA5
$250 CAD or more	FREE Shipping	GTAFREE

How to use:

Add your items to the cart.
Enter your GTA shipping address at checkout.
Apply the corresponding promotion code to receive your shipping discount.

Important Notes:

Promotion codes are valid only for eligible GTA shipping addresses.
Order subtotal is calculated before taxes and after discounts.
Shipping promotion codes apply to shipping fees only and cannot be used toward product purchases or pre-order deposits.
For On-Hold orders, shipping fees are calculated based on the combined value of items being shipped when you request fulfillment.

4. On-Hold Orders — Combine & Save on Shipping

We offer an On-Hold shipping option for customers who wish to combine multiple purchases into one shipment and save on shipping costs.

How It Works

Select On-Hold as your shipping method at checkout.
We will securely hold your purchased items until you are ready to ship.
You may continue placing additional orders and selecting On-Hold.
When you are ready, email us at thehobbypilot@gmail.com to request shipment.
We will combine your available On-Hold items and calculate shipping based on their total merchandise value.

Combined Shipping Rates

Shipping fees are calculated using the combined merchandise subtotal of all On-Hold items being shipped together, rather than the value of each individual order.

Example:

Order A: $100 CAD
Order B: $150 CAD
Order C: $120 CAD

Combined merchandise subtotal: $370 CAD

Since the combined value exceeds $350 CAD, the shipment qualifies for FREE standard shipping within Canada, subject to applicable shipping restrictions.

Important Notes

On-Hold items will not be shipped automatically.
Customers must contact us to request shipment.
Only items that are in stock, fully paid, and ready for shipment can be included.
Outstanding pre-orders cannot be shipped until they arrive and the remaining balance is paid.
Shipping fees are calculated when the shipment is requested.
Additional charges may apply to oversized or overweight shipments.

5. Pre-Orders

We offer pre-orders for upcoming model kits, action figures, and collectibles.

Estimated arrival dates (ETA) are displayed on product pages whenever available.
All estimated arrival dates are provided by manufacturers or distributors and are subject to change.
Pre-order items will be shipped only after they arrive at our store and full payment has been received.
For deposit-based pre-orders, the remaining balance must be paid before shipment.
Customers with On-Hold orders may request combined shipping once their pre-order items become available.
Shipping rates and eligibility are determined by the merchandise value of the items included in the requested shipment.

Important: Manufacturer delays, production changes, customs clearance, and transportation issues may affect estimated arrival dates.

For deposit, cancellation, and refund conditions, please refer to our Refund Policy and the applicable product page.

6. Shipping Carriers & Tracking

We use shipping services such as Canada Post, UPS, FedEx, and other available delivery partners.

Carrier selection depends on the destination, package size, and available shipping services.

Once your order has been shipped:

A shipping confirmation will be sent to your email.
Tracking information will be provided when available.
Tracking updates may take 24–48 hours to appear after the shipping label is created.

Delivery times vary by location and carrier.

7. Address Changes & Delivery Issues

Please verify your shipping address carefully before placing an order.

If you need to update your address, contact us as soon as possible at thehobbypilot@gmail.com.

We will do our best to accommodate address changes before shipment. Once an order has been dispatched, changes may not be possible.

Additional shipping fees may apply if a package needs to be reshipped due to an incorrect address, unsuccessful delivery, or refusal of delivery.

Lost or Delayed Packages

If your package is significantly delayed or appears to be missing, please contact us with your order number.

We will assist in contacting the shipping carrier and investigating the delivery status.

Each case will be reviewed individually based on the carrier's investigation and applicable consumer protection requirements.

8. Damaged Packages

We take care to package collectibles securely for transportation.

If your order arrives damaged, please contact us as soon as possible, preferably within 72 hours of delivery.

Please provide:

Your order number
Photos of the shipping box
Photos of the protective packaging
Photos of the damaged product

Keep the original packaging until the issue has been reviewed.

Please note that minor cosmetic imperfections to collectible packaging may occur during shipping. Any claim involving damaged products or packaging will be reviewed based on the circumstances and applicable consumer rights.

9. International Shipping

International shipping availability and rates may vary by destination.

Customers outside Canada are welcome to contact us for a shipping quotation before placing an order.

International customers may be responsible for applicable import duties, customs fees, local taxes, and carrier brokerage charges.

Any such charges are separate from The Hobby Pilot's product and shipping prices unless expressly stated otherwise.

10. Additional Information

Shipping timelines are estimates and are not guaranteed unless expressly stated.
Severe weather, carrier disruptions, customs delays, and other circumstances beyond our control may affect delivery.
We reserve the right to contact customers regarding unusual shipping requirements or additional charges before dispatch.
Any changes to a shipment will be communicated before additional charges are collected.