Shipping policy

ast updated: [2025-11-11]
Ships from: [Richmondhill/ON, Canada]

1) Processing Time

  • Orders are processed within [1–2] business days after payment is confirmed.

  • Orders placed after [12:00 PM ET] or on weekends/holidays will be processed the next business day.

  • Preorder/backorder items will ship by on/around [DATE] (see Section 8).

2) Shipping Methods & Rates

  • Carriers: [Canada Post / USPS / UPS / FedEx / DHL / Intelcom/ ChitChats].

  • Within the Canada (Flat Rate)
    • 20 CAD
    • Free Shipping for Order greater than 350 before tax

 

     

  •  Special Delivery for GTA area

GTA Shipping Promotion

Because there are many affordable and fast courier options in the GTA area, we offer special discounted shipping for customers located in the Greater Toronto Area.

Please make sure to apply the correct promotion code at checkout to receive your shipping discount.
If you forget to enter the code, we will issue a refund for the shipping discount when completing your order.

If the wrong promotion code is used, the shop reserves the right to request additional payment for the difference in shipping cost.

Only one promotion code can be used at one time.

GTA municipalities includes:

Ajax, Aurora, Brampton, Brock, Burlington, Caledon, Clarington, Durham Region, East Gwillimbury, Georgina, Halton Region, Halton Hills ,King, Markham, Mississauga, Milton, Newmarket, Oakville, Oshawa, Peel Region, Pickering, Richmond Hill, Scugog, Toronto, Uxbridge, York Region, Vaughan, Whitchurch-Stouffville, Whitby

    •  Promotion Code

      • GTA5: For Order less than 150 dollar before tax. So shipping will be 10 dollar

      • GTA8: For Order less than 250 dollar but greater than 150 before tax. So shipping will be 7 dollar

      • GTAFREE: For Order Greater than 250 dollar

  • Oversized or Overweight package

For oversized or overweight items, additional shipping fees may apply. We will contact you if any extra payment is required before shipping.

3) Order Changes & Address Corrections

  • We can edit/cancel orders before fulfillment starts. Once packed or handed to the carrier, changes are no longer possible.

  • If the address provided is incomplete or incorrect, please email [thehobbypilot@gmail.com] immediately.

  • Re-shipment due to an incorrect address or refusal will incur additional shipping charges. Shipping fees are non-refundable.

4) Tracking

  • You’ll receive a tracking email/SMS when your order ships.

  • Tracking may take [24–48] hours to update after label creation.

5) Delivery Issues (Lost, Delayed, Stolen)

  • Delayed/Missing scans: If no movement appears [7] days (domestic) / [14] days (international) after the last scan, contact us with your order number.

  • Lost in transit: We’ll start a carrier trace/claim; resolution may take [5–10] business days.

  • Stolen after delivery (porch piracy): Marked “Delivered” but not received cases are reviewed individually. We recommend signature required for high-value orders (select at checkout or email us to add it).

6) Damages in Transit

  • If your parcel arrives damaged, email us within [48–72 hours] of delivery with:

    • Order number

    • Photos/videos of the outer box, inner packing, and product

  • We’ll file a claim with the carrier and advise next steps. Keep all packaging until the case is resolved.

7) International Shipping, Duties & Taxes

  • International orders are shipped [DDU / DAP (recipient pays duties/taxes at delivery)] unless otherwise noted.

  • Customs fees, import duties, VAT/GST, brokerage, and clearance delays are the recipient’s responsibility.

  • If a parcel is returned due to unpaid duties/unclaimed status, we can reship (additional postage required). Shipping fees are non-refundable.

8) Preorders & Backorders

  • Items labeled Preorder/Backorder show an estimated ship window of [DATE–DATE].

  • Mixed carts (in-stock + preorder): [Ship together by default / Split ship at no extra charge / Split ship for an additional $X].

  • Dates are estimates and may shift due to supplier or carrier constraints.

9) Split Shipments

  • We may ship items separately to expedite delivery. You’ll receive separate tracking emails at no extra charge [or: charges apply if requested by customer].

10) Shipping Restrictions

  • We cannot ship to P.O. Boxes / APO/FPO for certain carriers or products [list exceptions].

  • Restricted items (e.g., hazardous materials, pressurized goods) may have limited routes or service levels.

11) Force Majeure

  • Weather, strikes, peak-season surges, and other events outside our control may extend delivery times. We’ll keep you updated if we learn of material delays.

12) Contact

  • Email: [thehobbypilot@gmail.com]

  • Hours: [Mon–Fri, 9:00–18:00, ET]

  • We aim to respond within [1–2 business days].