Refund policy

Return & Refund Policy

Last Updated: October 10, 2026

Thank you for shopping with The Hobby Pilot. Please read our Return & Refund Policy carefully before placing an order.

1. All Sales Are Final

ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, OR REFUNDS FOR CHANGE OF MIND.

This policy applies to all purchases, including:

In-stock products
Pre-order products
Pre-order deposits and balance payments
On-Hold orders
Sale, clearance, and discounted items
Limited-edition and exclusive collectibles

We do not accept returns, exchanges, or cancellations for reasons including, but not limited to:

Change of mind
Accidental purchases or ordering the wrong item
Finding a lower price elsewhere
No longer wanting or needing the product
Changes in personal preferences
Minor cosmetic imperfections that fall within normal manufacturing tolerances

Exceptions apply where required by law or expressly approved by The Hobby Pilot.

2. Pre-Orders & Deposits

All pre-orders are considered final sales.

Pre-order deposits are non-refundable for customer-initiated cancellations, except where required by applicable law.

By placing a pre-order, customers acknowledge that:

The deposit secures a reservation for the selected product.
The remaining balance must be paid before the item is shipped or released for pickup.
Estimated arrival dates (ETA) are estimates only and may change due to manufacturer, distributor, production, or transportation delays.
Product specifications, packaging, and release schedules may be modified by the manufacturer.
Manufacturer delays do not automatically result in cancellation or refund eligibility, except where required by applicable law.

If a manufacturer or distributor cancels a product and we cannot fulfill the order, customers will receive a refund of payments collected for the affected item.

Nothing in this section limits any statutory cancellation or refund rights.

3. On-Hold Orders

Our On-Hold service allows customers to combine multiple purchases into one shipment.

All On-Hold purchases remain final sales.

Selecting On-Hold does not change the final-sale status of an order.
Customers cannot cancel or return On-Hold products solely because they no longer wish to purchase them.
Customers must email us when they are ready to request shipment.
Shipping fees are determined based on the combined merchandise value of eligible items being shipped together, as outlined in our Shipping Policy.
All outstanding balances and applicable shipping charges must be paid before shipment.

4. Product Condition & Collector Packaging

We understand that packaging condition is important to collectors.

However, minor cosmetic imperfections may occur during manufacturing, packaging, storage, or transportation.

Examples include:

Minor scratches or scuffs on the retail box
Small dents or creases
Slight corner wear
Minor paint inconsistencies
Small variations in factory-applied finishes
Minor variations in product or packaging appearance

These imperfections do not automatically qualify for a refund, return, or exchange.

Unless explicitly stated in the product description, we do not guarantee mint-condition or collector-grade packaging.

Significant product defects, material damage, and items that do not match their descriptions will be reviewed individually, subject to applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at thehobbypilot@gmail.com as soon as possible, preferably within 72 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the affected product
Photographs of the retail packaging and shipping box, if applicable

Please retain the original packaging while your request is being reviewed.

We may request additional information to assess the issue or assist with a manufacturer or shipping carrier claim.

Depending on the circumstances, available stock, manufacturer support, and applicable law, a resolution may include a replacement, repair, refund, or other appropriate remedy.

Please do not return any item without contacting us first. Unauthorized returns may be refused, subject to applicable law.

6. Missing Parts & Manufacturer Defects

If your product contains missing parts or a suspected manufacturing defect, please contact us with supporting photographs and your order information.

Where appropriate, we may assist you in contacting the manufacturer or distributor for replacement parts or warranty support.

Availability of replacement parts and manufacturer services varies by brand and product.

Our Final Sale Policy does not exclude any rights or remedies provided under applicable law.

7. Order Cancellations

Once an order is placed, customer-requested cancellations are generally not accepted.

This includes orders that have not yet been shipped, pre-orders awaiting release, and items held under our On-Hold service.

If The Hobby Pilot is unable to fulfill an order due to product unavailability, distributor cancellation, or another fulfillment issue, we will contact the customer and arrange an appropriate refund or alternative resolution.

If an order is cancelled by The Hobby Pilot because we cannot supply the purchased product, payments collected for the affected item will be refunded.

Statutory cancellation rights continue to apply.

8. Refund Processing

When a refund is approved or legally required:

Refunds will generally be issued to the original payment method.
Processing times depend on the payment provider and financial institution.
Customers will receive confirmation once the refund has been initiated.
Any deductions or non-refundable charges will apply only where permitted by law.

Refunds required by applicable law will be processed within the legally required timeframe.

9. Shipping-Related Issues

For shipping delays, lost packages, delivery problems, and damage occurring during transit, please refer to our Shipping Policy.

If your shipment arrives with visible damage, please photograph the outer shipping box and packaging before disposing of them.

We will assist with investigating eligible shipping claims and determine an appropriate resolution in accordance with applicable law.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available under applicable federal or provincial consumer protection laws.

Where applicable law requires a refund, cancellation, replacement, or another remedy, those legal requirements will take precedence over this Final Sale Policy.